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Novarum DX Ltd
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Document ID: IFU014
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This page explains how to use the RARE Service Desk as the primary, streamlined channel for submitting RARE-related support requests, resolving issues quickly, and accessing up-to-date technical guidance.
Service Desk
For streamlined support and rapid troubleshooting, you can use the RARE Service Desk.
The RARE Service Desk is an online help centre where you can:
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Ask questions about using the RARE app or web portal
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Report problems, errors, or unexpected results
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Request help with setting up or changing integrations
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Check the progress and status of any requests you’ve already raised
When you open the RARE Service Desk, you’ll see simple request forms to guide you in telling us what you need. The service desk also includes an intelligent help agent that can:
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Answer common “how do I…?” questions
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Suggest quick checks you can do yourself
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Walk you through standard troubleshooting steps
We recommend using the RARE Service Desk as your first stop for any RARE-related questions or issues. This is the fastest way to get support and to make sure you always receive the most up-to-date technical guidance.